• They replaced the tile floors in a 1/2 bath, a full bathroom, and did extensive grout and sealant repair in the master bath. We provided our own tile for the job. The guys (wish I could remember their names) arrived on the date and time scheduled. They said the job would take two days and it took two days. The work was professional and it looks outstanding. They also did an excellent job cleaning up. It's a bit expensive ($4K for this job), but worth every penny when you see the final result.

    Tim F.
  • I let my two bathrooms get completely out of control. After spending a small fortune on cleaning products that didn't work, I knew I needed professional grout cleaning. Grout Medic to the rescue !! Dave worked up an estimate and Wanda scheduled the times. But the real hero is Mauricio who transformed both bathrooms from moldy, shampoo discolored crime scenes into a sparkling clean brand new, shiny white showrooms! The bathrooms look brand new! Mauricio showed up promptly at the scheduled time, worked diligently for hours, and made sure that everything was satisfactory before he left. I would highly recommend Mauricio and Grout Medic!

    Susan A.
  • Today we had the floors in our kitchen and master bath steam cleaned and sealed. We also had the grout replaced in the master bath shower as well as the floor in our guest bathroom. In addition, all the caulking in both bathrooms was removed and redone. Our bathrooms look better then the day we moved in and our house is 13 years old!! If you are interested in having your bathrooms refreshed I highly recommend this company. No charge for them to come estimate the job. Three young men arrived right on time and in five hours had the job completed. No smoke breaks, no mess left behind and the price was very good as well.

    Susan B.
  • Great to work with. The estimate was quick and easy. Jason came to perform the work. He was friendly and professional. We had our shower grout replaced as well as some caulk work done. The work is flawless. Jason cleaned up any evidence he was even here. Much appreciated.

    Olivia R.
  • Fair value, showed up on time, did a nice clean job. Recommended.

    Dave B.
  • Hired this company based on a recommendation of a friend that lives in the area to get my bathrooms re-grouted. Service was good, customer service was nothing to be excited about. If I ever need service again in the future I would consider hiring them again

    Stefeny H.
  • Great company to work with, and they did a great job re-grouting my bathroom tile. Highly recommend for any re-grout work!

    Elaine E.
  • We couldn't be happier with The Grout Medic! George came to give us an estimate. He showed up right on time, was personable and explained everything well.  He gave us great confidence that they would do a great job for us. John and Raip showed up when they said they would and were friendly and professional. They spent the entire day regrouting and re-caulking our shower, paying careful attention to every detail. John was such a cheerful person and I could tell he was taking great pains to make sure everything was perfect. When I mentioned to him that I noticed this, his response impressed me. He said, "I want to do my work just as I would if it were my own home."  I was very comfortable with both John and Raip being in my home. Every aspect of our experience with The Grout Medic was top notch and we can't recommend them highly enough!

    Karen S.
  • If you need grout or caulking work, call the Grout Medic! I can absolutely positively and enthusiastically endorse their service, craftsmanship, and professionalism. I couldn't be happier with the result. They regrouted our shower and tub, caulked the entire bathroom, and cleaned the grout between the floor tiles. After a shower enclosure install (by another company) went awry, Grout Medic came back and replaced two tiles that the shower installers ruined. Outstanding work, looks perfect. I'll definitely call them again whenever I need work done. Two of the pictures are what the shower installers did and the last one is after Grout Medic replaced the broken tile.

    Fran T.
  • Technician, John did an excellent job getting my tired bathrooms ready for house resale. I heartily recommend the company and John who did an excellent job piecing a broken tile together when I had no replacement. Good company to do business with.

    Sylvia J.
  • These guys performed even better than expected. I had them regrout a shower, clean hard water stains off of tiles, clean the shower pan, clean grout on bathroom floor and regrout the floor of another bathroom. Everything looks brand new. They were quick to respond and had a technician available the next day. Everyone I dealt with was friendly and professional.

    Nancy K.
  • We had a great experience with Grout Medic. I requested a quote for steam cleaning and seal our foyer and laundry room tiles, removal and re-grouting our kitchen counter tops as well as work in Master Bath and guest bath. Justin and Mauricio arrived on time and were courteous and professional. Their work was very proficient, and you can tell they take pride in what they do. It was my pleasure to have them in my home. Our Master walk-in shower was in dire need of a face lift. We had hard water stains, grout missing between tiles, mold on the caulking. As much as we tried to clean it, it never really felt clean. George came out and we discussed the problem at hand and he provided solutions to mitigate it. The end result was amazing, it looks like a new shower. Our kitchen counter tops caulking where the back splash meets was done by the previous owner and poorly applied. Grout Medic removed and re-grouted those areas to bring it back to its former glory. George recommended that we match the existing grout color versus the clear caulking that was there. It was a smart decision and it paid off. Our Guest bath caulking around the tub was cracking and needed to be removed and reapplied. We would definitely hire Grout Medic again, I'm very happy with all that was done and the price.

    Erik W.
  • Needed grout redone in a new condo I bought on Cap Hill, they came out to provide a quote and were easy to schedule the appointment. Other grout companies hard to reach, never responded or "we don't do Cap Hill/condos." When the tech Justin came out to work, he saw that it needed more work then originally quoted hence the 1 star deduction as the first guy should have quoted accurately. However, they were quick to reschedule two days later and Justin was fantastic to work with. They said he's the only one that does DC. Shower looks great and should definitely last longer until I can afford to redo everything.

    Coleman G.
  • After several crazy quotes on our dingy shower that needed lots of help, the team at Grout Medic gave us an affordable solution that helped our shower look brand new. All the other companies just wanted to tear it out and charge us thousands of dollars to do what the Grout Medic did for wayyyy less. I never once felt pressured to spend more than I had to and they even gave practical DIY tips for some issues I was seeing. Honesty and genuinely trying to help a customer over trying to get their money is rare these days and I super appreciate them. I would use them again and recommend them to anyone. From Quote to job completion, it was a great experience and everyone I came in contact with from the company was friendly and helpful. Thanks!

    Laura C.
  • We needed to have our master bath shower re-grouted and re-caulked after we had found a water stain in the ceiling below. We contacted The Grout Medic and they came out and gave us an accurate quote and scheduled us quickly. The technician showed up promptly on time and did an amazing job. No more leak and the shower looks great! We will definitely be using them again!

    Karla J.
  • PHENOMENAL!!! We had Grout Medic come out and repair our kitchen floor.  In our kitchen there is an area that receives a high volume of traffic, over time the tiles started to lift-up and the grout became loose. Grout Medic removed the old grout and tiles and re-applied adhesive and grout. Then the tiles were steam cleaned and the entire kitchen tile floor were color sealed   The end result, the kitchen floor looks amazing! I highly recommend. Thank You Grout Medic!

    Lizzie M.
  • We hired Grout Medic to perform caulking and grouting services for our bathrooms.  Their technicians arrived on time, and were courteous and professional.  Their work was very high quality.  We would definitely hire Grout Medic again.

    Keith M.
  • Grout medic guys did a great job on my new shower which the previous owner (flipped the house) did a horrible job.  They did take a while to come out to do the work after the estimate but it was a job well done.  They replaced some tiles, added new tiles, cleaned the grout, redid some caulking, all in one day's work.  The price was reasonable.  I did get quotes from 3 local grout/tile companies before settling on Grout Medic.  I would use them again in the future.

    Mona B.
  • Taking care of a job where on my third attempt I called a professional, they said "it's not bad for what it was" but my OCD said fix it. Showed up scheduled time and banged it out quicker and cleaner then I could was perfect job and their tips on maintenance if followed work great! Will call again and defiantly recommend.

    Kyle M.
  • We have used this company to do tile in the past 3 homes we've owned. They show up on time, they are courteous and professional, and their work is impeccable! They even lock up on their way out when we aren't home! The most recent job we had them do was to lay a marble mosaic in our guest bath. We originally had our regular handyman complete the work and he clearly is not a tile layer, big mistake. We called the grout medic and they pulled up the tile and laid new tile and it's beautiful! I will never make the mistake of using another tile layer, ever!

    Kelly S.
  • Great experience all the way around with the Grout Medic. Requested a quote, they showed up on time and performed the quote very quickly. Called them back, set up a time for service and we were off to the races. Technician showed up, calling me 30 mins ahead of time to announce his ETA, and got right to work. Scott took his time with the job at hand (recaulking both stand up shower and tub). All the caulk lines are nice and straight, cleaned up his mess, and was very friendly and conversational during his visit. I would advise the Grout Medics' over and over again. Great experience!

    Bentley P.
  • Wow, Grout Medic just left and they did an aweswome job.  They cleaned up all my previous, hack caulk jobs and recaulked my bathtub.  I have uneven tile and tub edges so they were able to handle that aspect quite easily.  They arrived,quickly went to work without much fanfare and completed in an hour.  Now my tub looks professionally caulked. I do have to knock one star off the rating because of a previous scheduling mishap in which I scheduled 2 weeks in advance but they lost my appointment.  So make sure you get a confirmation email which I didn't.  If they can correct this from happening in the future, they will definitely get 5 stars from me.

    L O.
  • Very pleased with their services. We've used them a couple times new to clean and re-grout our shower.  On the most recent visit, John was very professional, even recommending some things we could do to avoid bigger expenses in the future.  I recommend them.

    Michael M.
  • My rental property was having big issues with the Master bath.  The previous owner's did a terrible blotch job with the bath remodel and I was paying for it.  The grout of the tiled shower floor kept chipping up in big pieces and wouldn't cure currently no matter what I did.  I had a contractor chip away all the old grout and re-grout between and around the tiles and let it dry for at least 48 hours, but within a week, the grout was chipping up again. This is when I started to call a few tile contractors to help resolve the issue.  I wanted to redo the entire tile floor of the shower since it wasn't even leveled completely.  I had received 2 other quotes and they were ridiculously high.  I finally called The Grout Medic and David came out to give me an estimate.  Right off the bat, David was polite, friendly and on time.  He put on little booties before coming into the house, which is very considerate.  The Grout Medic's quote came in about half of the other quotes so I decided to go ahead with them. The day the work was to be performed; the technical came on time and went immediately to work.  He torn up all the old tile carefully and notified me that the wrong glue was used, which is why the grout kept chipping up.  He worked for about 5 hours straight and the floor now looks beautiful and leveled correctly.  The technician even cleaned up after himself. I even received 10% my total because I had an Angie's List account.  I decided to write this review on Yelp because the company wasn't listed on here yet and with my experience, I would definitely use them again.  Their customer service, timeliness, and work were all excellent.

    Jenny S.
  • We've had the Grout Medic come into our house twice now to do some work. The first time was just over 3 years ago.  The grout around the tile in tub area had given way in one spot which sprung a leak.  When we saw the water stain on the ceiling right below the tub, we knew it was time to do something about it.  The "Clipper" magazine that comes in the mail had an ad for the Grout Medic along with a coupon.  So, we decided to give them a call and have them take a look at the bathroom. The owner of the franchise nearest to us, David Muirhead, came exactly when he said he would come.  After looking over the bathroom, he came up with 2 separate plans to deal with fixing the problem.  We told him we would discuss it and get back to him.  Once we chose a plan of attack, he set up a time when his employees could come and do the work.  They, too,  showed up at the expected time.  The job took 4 days and we were pleased with the work overall.  We got the bathroom floor retiled, along with new tiles in the tub area,  but one floor tile didn't sit well.  The guys came back to fix it.  The one downside---the tile still didn't sit right but we let it slide. Last month, seeing that the "Clipper" had another coupon, we decided to finally retile the other bathroom floors.  Again, David Muirhead came out to take a look, describe how the work would be done and tell us the cost. This, too, was a 4 day job and the two guys who came out did a fantastic job.  Plus, we finally got that loose tile properly fixed---and at no extra cost to us. If you need work done in your bathroom, I highly recommend calling the Grout Medic.  When we first called them 3 or so years back, we called the Manassas office directly.  Now a Canadian company owns the Grout Medic and the procedure is different.  You call the 800 number and the Grout Medic closest to  you is contacted.

    Susan H.
  • These guys are sincerely amazing. Focused, fairly priced and outstanding work. The improvements to our bathrooms and kitchen was nothing short of amazing. They worked to keep the price to the estimate, even when they ran into difficult issues and unknown conditions. Outstanding team!

    Mike C.
  • We hired the Grout Medic to repair some grout in our MBR shower and floor.  As it turns out there was significant water damage.  Throughout the project, the Grout Medic team was extremely professional, took pride in their work, communicated clearly, and kept us informed.  We ended up retiling the entire shower, replaced the floor, and base board tiles.  We would certainly hire again, if needed.

    Andrew L.
  • Real pros, great work

    Matthew B.
  • Super work. Very Happy!

    Christopher C.
  • Excellent customer service. Professional, courteous, timely work crew. Everything cleaned and I received recommendation on how to best maintain my new grout. I plan to hire Grout Medic again in a few months to regrout the bathrooms. Best company I (we) ever hired!

    Rita T.
  • On time, friendly and does great work

    Nick L.
  • Dennis arrived on time. He finished in the timeframe he stated. He cleaned up after himself. The job was done as expected. I’m very happy with the quality of work performed.

    Lawrence C.
  • Great customer service. Jason, who did the work, was excellent and very pleasant. Bathroom looks like new. We are very happy.

    John M.
  • Completed job looked new. Arrived on time and cleaned up afterwards.

    Janice T.
  • Courteous and professional. Fixed a long-standing leak in MBR shower. Shower now looks like new!

    Kenneth C.
  • Great service and professionalism. Mauricio was fantastic. Keep up the good work!

    Enrique G.
  • Prompt, Courteous and good job.

    Donald C.
  • Courteous, professional and the price was reasonable.

    Carol M.
  • Quick and professional. Our tenants were happy with them and the new grout was very nice.

    Valerie D.
  • The tech was courteous. He got right to work and cleaned up the debris very well once he was finished. The minimum charge is $150 for a service call, but I thought that was reasonable, even though my project was small.

    Susan D.
  • They worked around my schedule and gave me a fair price!

    Michelle F.
  • Good people - good work

    David M.
  • It was an absolute pleasure dealing with these folks. Their personnel were prompt, neat, courteous and diligent workers. You almost did not realize that they were working in the house. I definitely would use this company again for both tile cleaning and repairs.

    Morton R.
  • The job was completed on time and looked great. We did ask them to come back on one very small area, which they did immediately. Very pleased.

    Phil B.
  • A few years ago I hired Stanley Steamer to clean my grout.They were much cheaper but did a terrible job. It looked worse than before they cleaned it. This company did an excellent job. It did not get it back to completely what it looked like when brand new but much cleaner than it was.

    Deborah T.
  • Very professional. Responded quickly and arrived when promised. My shower looks new again.

    Keith F.
  • Workmanship provided by Justin and Jason is exceptional. I will definitely hire this group again.

    Maureen D.
  • They responded quickly to my request and were very professional. They did an excellent job cleaning and regrouting/caulking my shower. They gave me excellent tips on how to keep it from developing mold/mildew in the future.

    Kerry B.
  • Very professional. Work was done on schedule and was very high quality. Dennis, the tech, had to replace about 30 tiles in the process. The result was like new.

    William W.
  • Very knowledgible, with a good solution to a bad problem. I would use them agatn

    Joseph C.
  • The Grout Medic technicians arrived on time, and worked steadily, completing what I thought was a complex job (removing tile, repairing wall, replacing tile) in one day. The bathroom was pristine after they left, and the job looked great! I was very impressed with the job estimator, who not only demonstrated his knowledge of the tile and grout business, but provided a detailed computerized estimate within minutes of completing the review, including brand names of products that would be used. He provided suggestions for retailers who might have a match to the original tile, answered numerous questions by phone and email, and followed up the day before the job was to begin to ensure we were on the same page. Very professional overall.

    Dorothea O.
  • Excellent work done, cost was affordable and it was a great experience.

    Ellen C.
  • They did an awesome job. They point out areas that we were unaware of and were able to complete for a very reasonable cost!

    Ron S.
  • They were very responsive and were out the next day. They gave a very good estimate of the job and all the details and even took half off the cost of a second bathroom. The tech did a very good job considering it had been years since the tile was first put in. My only complaint was I wish he could have gotten the shower base cleaner and if he had not gotten grout cement on the handle of the toilet next to the shower. The service was a little pricey but I still think it was within reason due to the age of the shower and the amount of work required. I will hire them again.

    Anthony W.
  • Very knowledgeable & professional

    Jennifer B.
  • Quite was fair and work was done on time in a high quality fashion.

    Patrick K.
  • The Grout Medic responded quickly; gave unbiased suggestions for ways to save money as part of its proposal; did the job right the first time; and it all looks good.

    Greg W.
  • They did a great job re-grouting and cleaning up the mess. The installer was very quiet and polite. We barely knew he was in the house.

    Wayne W.
  • The estimator new exactly what needed to be done in a shower that had been having problems for years.

    Tommie T.
  • Fast response; professional, reasonably priced.

    Phong L.
  • Grout Medic went way beyond what I expected because we discovered a real mess under my original quote. They are great.

    Connor H.
  • On time for free assessment and hold technical knowledge. Offer is reasonable but was surprised how quickly the work was done for the price paid.

    Rahul J.
  • I got the impression the person who did the estimate would do the work and someone else came out with the work order and didn't complete one aspect so they will return. The price was 200.00 less than another company listed and the work that was done was exceptional.

    Jewell T.
  • Grout Medic did a wonderful job on our project. The technician was on time. He worked quickly and efficiently. The cost of the service was very reasonable. We are pleased and would use them again.

    Cal M.
  • Tiled two small bathrooms and patched floor in third. They worked with some leftover tiles on that and were able to patch so I didn't have to replace the entire floor. Also cleaned and repaired bathdub caulk and grout. They look like new!

    Debbie C.
  • Excellent service and first-rate quality. We were very pleased with the work that was done.

    Larry W.
  • the technician that came to our home was punctual, friendly, and worked longer than we would have thought, as he really wanted the job to be done right--nice going!

    Mike H.
  • Consultant came ahead to estimate job and answer all my questions. Technicians arrived on time, did excellent quality job, and perfect cleanup. Very courteous and responsive. My second time using Grout Medic. Highly recommend them.

    Kitty M.
  • Arrived as expected and completed job in good timing. Exceptional quality work accomplished in a professional manner. Thank you for providing this service. Joyce Hughes

    Joyce H.
  • The tech was able to clean our discolored grout far better than expected.

    Sue L.
  • Will use again!

    Ted M.
  • They did a great job replacing all my cracked and broken tiles.

  • I am amazed to see the true color of my tile. They did a wonderful job of steam cleaning. They replaced a few broken tiles in the kitchen and regrouted the whole thing. I saved abot $2,000 not having to retile.

  • I called Grout Medic (Southlake, TX) and made an appointment for the examination and resolution to my tile floor problem. Cesar arrived on time and spent nearly two hours investigating and testing my tile and grout and the chemical residue that needed to be removed. He came back a second time to test various methods to clean-up and re-seal. Cesar made himself available via phone and e-mail to assist me in my research. Ultimately, we came to the conclusion that the tile floor needs to be replaced. I was impressed how committed Cesar is to his profession and to excellent customer service.

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